Approvals in Employee Center

terrieb
Tera Guru

For some reason since we upgraded to Xanadu in our production instance, staff are no longer able to approve a request on the employee portal.  This is only affecting the production instance.

 

If our test instance, they have that ability:

terrieb_0-1738263518857.png

But in Production instance, it looks like this, no Approve/Reject action:

terrieb_1-1738263555676.png

I checked the roles and the sn_request_read role is in both instances.  Works fine in test, but not in prod.

 

Need this ability to return - any suggestions before I open a support case?

 

Thank you

 

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Try to repair the plugin before you log the case. @terrieb 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Which plug in?

 

Employee center Plugin

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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