Approvals in Employee Center

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01-30-2025 11:00 AM
For some reason since we upgraded to Xanadu in our production instance, staff are no longer able to approve a request on the employee portal. This is only affecting the production instance.
If our test instance, they have that ability:
But in Production instance, it looks like this, no Approve/Reject action:
I checked the roles and the sn_request_read role is in both instances. Works fine in test, but not in prod.
Need this ability to return - any suggestions before I open a support case?
Thank you
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01-30-2025 11:01 AM
Try to repair the plugin before you log the case. @terrieb
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-30-2025 11:15 AM
Which plug in?
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01-30-2025 11:17 AM
Employee center Plugin
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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