attachments not sending the mail thorough email client on sc_task

[Brahmi Pandla]

Hi Every,

i am sending attachment through email client  on sc_task  for first time  and i am attaching some docs  and mail send to A user and it is attached to the task

Now i want send mail to B user without attachments, but when click on email client symbol docs are attached automatically which are  sent A user previously.

 How to achieves this, what are possibilities are there?

[Mani A]

write logic to remove attachment before sending to user B and can you share where exactly you are doing this activity. what are the existing logics ?

[Brahmi Pandla]

Hi Mani,

Thanks for response  , I received an Incident to resolve with same issue, so i am checking where they are configured, Could you please help me, where they chance to configure

i verified email client template, email clinet configuration  and  business rules but i did not found

[Brahmi Pandla]

Hi mani

I found three options email client configuration

Attach to Email Record: while using this option attachments are not attached automatically including  record also,

Attach to Target Record: using this option attachments are attached to record and mail as well, this is  default also.

Conditionally Attach to Target Record: this option need to set the condition,

i am checking for the condition which condition need to use