Automatically create a VTB when an incident becomes a Major Incident?

Tim_D
Tera Expert

Is there a way to automatically create a vtb any time an incident is made a Major incident.  Then to automatically add cards for every Incident Task created?

2 ACCEPTED SOLUTIONS

Hi @Tim_D 

 

Thanks for sharing more updates. I think VTB will not work, as just imagine 1 card on VTB , also when an MI happen, SN provide the MI workbench, where you can define the task to team , also VTB need to share or you need to add people to access VTB where MI workbench is available as soon as the MI created/ accepted.

Have a look on same as well.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Glad your issue is resolved. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

5 REPLIES 5

Glad your issue is resolved. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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