Templates

[markhlunsfo]

I would like to learn more about how to use templates, especially with incidents. Where can I find more good documentation that explains what is possible and how to use incident templates ?

[Ankur Bawiskar]

@markhlunsfo 

templates help to set field values and can be reused, helps agent create consistent incidents quickly

check docs as starting point

Create incident template

Incident templates and record producers
Create a record producer using a template

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