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10-16-2022 07:20 AM
Please look into the pic iam unable to vaildate the task as was doing all the requirements are:
- Maximum RTO Value: 1 Month
- Maximum RTO Value: 1 Month
Solved! Go to Solution.
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10-16-2022 10:47 AM - edited 10-16-2022 10:47 AM
Hi @sana95
1. In Revenue Impact, you have missed '8 hours' from Applicable timeframes. Please add it.
2. In Reputation Impact, you have added extra '.' (dot) at the end of Description. Please remove fullstop(.)
Please make these changes and see if Task gets validated or not.
Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023
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10-16-2022 07:36 AM
Hi @sana95
Could you please share the screenshots which you configured so it's easy to help and resolve.
Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023
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10-16-2022 09:13 AM - edited 10-16-2022 09:16 AM
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10-16-2022 09:55 AM - edited 10-16-2022 09:56 AM
Hi @sana95
Can you show the Records screenshot with details you filled as mentioned in task.
I hope you have created them as Abel Tutor and not Admin.
Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023
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10-16-2022 10:38 AM