Business Continuity Management (Micro-Certification)

sana95
Giga Contributor

BCM.jpgPlease look into the pic iam unable to vaildate the task as was doing all the requirements are:

1. Impersonate Abel Tuter
 
2. Create an Impact Category for Revenue Impacts with the following attributes:
- Name: Revenue Impact
- Contributes to: Recovery Time Objective
- Applicable Timeframes: Immediately, 1 Hour, 4 Hours, 8 Hours, 24 Hours, 72 Hours, 1 Week, 1 Month
- Maximum RTO Value: 1 Month
- Description: Expected loss of revenue caused by a service disruption
 
3. Create an Impact Category for Reputation Impacts with the following attributes:
- Name: Reputation Impact
- Contributes to: Recovery Time Objective
- Applicable Timeframes: Immediately, 1 Hour, 4 Hours, 8 Hours, 24 Hours, 72 Hours, 1 Week, 1 Month
- Maximum RTO Value: 1 Month
- Description: Expected impact on the brand value and coverage in the media
 
Please let me know why my tasks are not validating ?

 

1 ACCEPTED SOLUTION

AnubhavRitolia
Mega Sage
Mega Sage

Hi @sana95 

 

1. In Revenue Impact, you have missed '8 hours' from Applicable timeframes. Please add it.

 

2. In Reputation Impact, you have added extra '.' (dot) at the end of Description. Please remove fullstop(.)

 

Please make these changes and see if Task gets validated or not.

 

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023

View solution in original post

8 REPLIES 8

Hi Unable to validate the task as i have activated all the plugins and having admin role but still l NLU Model is not validating for  virtual agent micro certifications.as given screenshots please have a look

AnubhavRitolia
Mega Sage
Mega Sage

Hi @sana95 

 

1. In Revenue Impact, you have missed '8 hours' from Applicable timeframes. Please add it.

 

2. In Reputation Impact, you have added extra '.' (dot) at the end of Description. Please remove fullstop(.)

 

Please make these changes and see if Task gets validated or not.

 

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023

Thanks...!

Hi,

This is About virtual agent micro certification.

and Question is mentioned below.

Unable to validate the task as i have activated all the plugins and having admin role but still l NLU Model is not validating for  virtual agent micro certifications.as given screenshots please have a look