Hi All,
We have the below requirement in Change Management:
If the Change requester thinks that communication is required to be sent to the wider organisation, he/she can specify that in the change along with the details to be sent in the communication email. This would add an additional approval in the Assess state to a group that manages the organisational communications.
If approved, the communications would be drafted and sent outside of ServiceNow.
Now, we could create two custom fields for specifying whether communications are required and contents of the communications but I was wondering if there is any OOB module/field that could reduce our customisations.
Also, if there are any best practices in this area, it would greatly help us.
P.S.- We cannot create Task communication Plans as we're not sending emails from ServiceNow. It'd be done by another team.
Any help would be appreciated!
Regards,
Niharika
