Change Conflict management and impacted services

Community Alums
Not applicable

‎03-06-2025 03:52 AM

Hi,

 

Apologies in advance if this doesn't make sense.

 

I am wondering what I'm doing wrong, or what I can do so that Conflict detection will show conflicts between the same business service detailed in two changes (in the Impacted Service / CI's tab), but they aren't the primary business in each change, and the Configuration item are different. I have read an article from 2021 that says conflict detection only works based upon what is in the Affected CI's tab, but wondered if there was a work around. This is to assist impact assessors where work is being done on shared CI's.

TIA.

0 Helpfuls
  • 388 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-06-2025 03:54 AM

Hi @Community Alums 

 

You need to check OOTB conflict properties

 

AGLearnNGrow_0-1741262047232.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls