I need help from someone who is knowledgeable using Retail Service Management (RSM)

[kentmercado]

I need help from someone who has successfully implemented and used the RSM module, if you could share any documentation, you may have that would be greatly appreciated. Looking forward to your assistance!

[Tanushree Maiti · Accepted solution]

Hi @kentmercado 

I have not implemented.

Check these courses from Servicenow University and community article :

1) What is ServiceNow Retail Service Management? 

   Understand ServiceNow Retail Service Management and its relevance within the ServiceNow ecosystem.

2) Retail Essentials (Dec 2025 Store Release) 

The course is designed to provide an overview of how retailers can provide a comprehensive, seamless experience for both customers and their store teams by implementing Retail Service Management and Retail Operations

3)Retail Implementer with CSM Professional Suite 

4) Retail Service Management (RSM) FAQ

5)https://www.servicenow.com/in/products/retail-service-management.html