Change - Create New - Stuck Loading

tiguin2798 · ‎03-19-2024

Hello,

I am a very new ServiceNow Administrator. I have users reporting that they are receiving an error when trying to go to "Change > Create New" where it is getting stuck loading the change models.

I tried this on my end as an admin and don't get the same results, but receive the error also when impersonating other users. As far as I am aware nothing has changed as I am the only one with admin access in our instance currently and it was working a few hours ago. I did try to clear the cache by running cache.do. Any other suggestions?

tiguin2798 · ‎03-20-2024

Team, I believe I figured out my issue. Being new to ServiceNow I did not realize when setting up a new API that the "Scripted REST External Default" ACL was also tied to a scripted API for the Change Landing page. I had made a change to this ACL to be based off a different role. I changed the role back to snc_external and the page is working again.

Thank you all for your support!

View solution in original post

Dr Atul G- LNG · ‎03-19-2024

Hi @tiguin2798

May be logout and login again and also this look like cache issue only. Try to check in another browser once.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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tiguin2798 · ‎03-19-2024

@Dr Atul G- LNG Thank you for the quick response. I have attempted in another browser as other users as well. I receive the same response. I did have a few clear their browser cache/cookies, but they continue to receive the error also.

Dr Atul G- LNG · ‎03-19-2024

Pheww.. 🤔 are you able to access the All tabs? Also possible to check your role and other user role or try to revoke admin role from you.

Logout and Login

and then ask your team mate to give you admin role again, logout and login and check.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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shyamkumar VK · ‎03-19-2024

@tiguin2798 ,

Can you Include the error details?

Please mark this as helpful and accept as a solution if this resolves your Ask.
Regards,

Shyamkumar