Hello,
I am a very new ServiceNow Administrator. I have users reporting that they are receiving an error when trying to go to "Change > Create New" where it is getting stuck loading the change models.
I tried this on my end as an admin and don't get the same results, but receive the error also when impersonating other users. As far as I am aware nothing has changed as I am the only one with admin access in our instance currently and it was working a few hours ago. I did try to clear the cache by running cache.do. Any other suggestions?
@shyamkumar VK When users are trying to create a change it just shows loading as the screenshot above. We should have change models listed here. I have cleared the cache/cookies on my browser and tried to impersonate users again. I had other users try to clear the cache/cookies on their browsers and logout/login and they are still receiving the error.
I did try to run cache.do to clear the cache. This did not resolve. One thing I noticed when running inspector was that it gives this error.
I checked the system property, but I have not changed this and I am the only user with admin roles to access the property. This is how it is out of box and set to false. Not sure if this helps.
I noticed some additional errors as well when I ran the inspector again on this page.
@tiguin2798 - i dont think the issue is with property. I am getting the same console error but the page is loading. Can you check the console for the below call and share whats happening with that?
@Aneesh-D When checking the call you provided in the screenshot it looks like I am getting a 403 forbidden error vs a 500 Internal Server Error.
