Change - Create New - Stuck Loading

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tiguin2798
Tera Guru

‎03-19-2024 12:42 PM

Hello,

I am a very new ServiceNow Administrator. I have users reporting that they are receiving an error when trying to go to "Change > Create New" where it is getting stuck loading the change models.

tiguin2798_0-1710877077015.png


I tried this on my end as an admin and don't get the same results, but receive the error also when impersonating other users. As far as I am aware nothing has changed as I am the only one with admin access in our instance currently and it was working a few hours ago. I did try to clear the cache by running cache.do. Any other suggestions?

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tiguin2798
Tera Guru
In response to tiguin2798

‎03-20-2024 07:29 AM

Team, I believe I figured out my issue. Being new to ServiceNow I did not realize when setting up a new API that the "Scripted REST External Default" ACL was also tied to a scripted API for the Change Landing page. I had made a change to this ACL to be based off a different role. I changed the role back to snc_external and the page is working again.

Thank you all for your support!

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Kanhaiya_Verma
Tera Contributor
In response to tiguin2798

8 hours ago

what is the name of acl

 

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