Change Success Score Dashboard

[meisnert]

I am trying to learn how to use the Change Success Dashboard out of box and have two questions, wondering if anyone else has run into these.
1)  The scorecard view for comparison among Assignment Groups only shows 10 Assignment Groups and there is no option to scroll or move to the next page.
2) The list of Assignment Groups is very long and includes way more groups than I would want included in the overall Success Score.  At least I think these all would contribute to the overall success score.  CoPilot says you can remove selected Assignment Groups from being selected and included in the Change Success Score metrics, but has anyone done that?  What are the pros and cons?

[Tanushree Maiti]

Hi @meisnert 

Refer ServiceNow Documentation: Change success score 

[meisnert]

I have read through those multiple times, but it doesn't answer the questions I have.  I was hoping someone in the community had the same issues and had worked through them.