Change Success Score Module usage

[suman75]

Hi All

Has one one used Change Success Score in their Organization. ?

I have the documentation from ServiceNow. But would need to know in practical if anyone used it etc.

1) I have been asked to create a proposal document as to what areas we can use Change Success Score.

2) Any one can can highlight the pros and the cons of CSS

3) Based on the CSS , can we take changes in the CAB , If yes , how as cannot see any nodes in the list view ?

4)Does the score reflect the previous data and 30 days History of the groups etc.

Any help would be highly appreciated.

Thanks

[Dr Atul G- LNG]

Hi @suman75 

One of my other teammate is working on this but here are my takes

1) I have been asked to create a proposal document on what areas we can use the Change Success Score.

Atul: You can check the Now Create process guide.

2) Anyone can can highlight the pros and cons of CSS

Atul: Not sure, but it requires a good data to see accurate results.

3) Based on the CSS, can we make changes in the CAB, If yes, how cannot see any nodes in the list view?

Atul: No, CSS provide you the predictions based on previous data,and after analysing the data you can make decision to take a change in cab or not.

4)Does the score reflect the previous data and 30 days History of the groups etc.

Atul: You can check the configuration for this. Add this plugin in PDI and test.