CMDB Mapping Picture

[Paul Mikuszewsk]

I was wondering if anyone has a great high-level overview of the CMDB mapping that could be shared with an executive to show how its all connected.  Starting with Business Services to Application to Infrastructure.  I am trying to explain the value of configuration management to the C level.

[Maik Skoddow]

Hi @Paul Mikuszewsk 

this mapping is named "CSDM" and it is so present in the ServiceNow ecosystem that I'm wondering why you have never heard about it.

However, you can take the following page as a starting point for your journey: Common Service Data Model (CSDM)

Maik