Create Change UI Action from a Task

daniellethomson · ‎01-10-2017

Hello!

I have a create change UI action from an open task. Works fine, except it opens the change pre approved. I need it to open a change with approval 'Not Yet Requested' or in other words not run through the attached Change workflow. Is there a way for me to do this? Below is my script.

(function(current, previous, gs, action) {

var changeRequest = ChangeRequest.newNormal();

changeRequest.setValue("type", "Normal");

changeRequest.setValue("category", "New Installation");

changeRequest.setValue("approval", "Not Yet Requested");

changeRequest.setValue("u_uatrequired", "No");

changeRequest.setValue("u_string_3", "No UAT applicable");

changeRequest.setValue("short_description", "New Server Deployed");

changeRequest.setValue("u_kb_article_number", "9e0869876fc2020063be9d4e5d3ee4b0");

changeRequest.setValue("u_system", current.variables.system);

changeRequest.setValue("assigned_to", current.assigned_to);

changeRequest.insert();

current.rfc = changeRequest.getGlideRecord().getUniqueValue();

current.update();

gs.addInfoMessage("Change " + changeRequest.getValue("number") + " created");

action.setRedirectURL(changeRequest.getGlideRecord());

action.setReturnURL(current);

})(current, previous, gs, action);

richelle_pivec · ‎01-12-2017

If it helps, this is the UI Action script I use to create a Change from a Catalog Task. (I have a field on the catalog task called "Change ID" which populates when the Change is created (so a task only correlates to one change).)

Condition: gs.hasRole("itil") && current.u_change_id.nil()

Script:

var change = new GlideRecord("change_request");

change.short_description = current.short_description;

change.description = current.description;

change.cmdb_ci = current.cmdb_ci;

change.priority = current.priority;

var sysID = change.insert();

current.u_change_id = sysID;

var mySysID = current.update();

gs.addInfoMessage("Change " + change.number + " created");

action.setRedirectURL(change);

action.setReturnURL(current);

Richelle

View solution in original post

Chuck Tomasi · ‎01-10-2017

When using setValue(), you need to use the value (from sys_choice). it appears you are using the label.

Try this:

changeRequest.setValue("approval", "not requested");

daniellethomson · ‎01-10-2017

Thanks Chuck, but it looks like its still kicking off the workflow and now rejecting it because it doesn't have all the required fields.I'm looking for a way to open the change in a draft state.

Chuck Tomasi · ‎01-10-2017

Two things Danielle,

If you want to set it to a Draft state, then you'll need a setValue('state', value) in there somewhere. I didn't see one.

If you want to stop it from triggering the workflow immediately, use this before the insert().

changeRequest.setWorkflow(false);

Keep in mind this also disables any business rules on insert as well!

daniellethomson · ‎01-10-2017

Chuck,

I added the two pieces you suggested and its still kicking off the workflow and moving to approved.