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03-07-2024 07:59 PM
Hello I am a new user of of Service Now and I have been asked to see if there is any "out of the box" feature to identify specific customers when they log incidents to our service desk. EG if we have specific users that are "VIP users" we would like this to be identified when they log a job. Is there a feature within Service now that allows for this?
thanks
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03-10-2024 11:39 PM
Hello LaviniaH,
You can assign the VIP status to specific users. This will allow the caller's name to turn red in the incident form and display a VIP status next to their name in the incident table. You can also generate a report based on VIP callers.
The VIP field is available out of the box, you will simply have to configure your form layout to make it visible.
If this is helpful, please mark as helpful.
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03-11-2024 10:11 PM
Thank you @AntoinetteJ
