I've installed the following plugins in my PDI:
- Customer Service Management
- Consumer Service Portal
When I open my portal (/csm) in incognito and click the chat icon, it redirects to a login page. I'd like to enable guest users to initiate chats, which seems to be this link: Anonymous chat. However, I can't follow all the steps because the Collaborate app is not available in the org. I think that's due to the fact that the mentioned article is for the legacy Connect Support, while the OOTB chat is Agent Chat and AWA.
How can I enable guest chat for the modern chat?
