Cyberark EPM Plugin Manual Request

[Rupesh Ram Chin]

Anyone worked on the 'Cyberark-EPM-Plugin-Manual-Request' plugin (x_cya_cyberark_epm) (Version 2.0.16) from ServiceNow store application ?

Need some guidance on 'Run As' of the scheduled job 'CyberArk EPM Scheduled Import (Async)' from the plugin 'Cyberark-EPM-Plugin-Manual-Request'.

If we set 'Run As' as empty then the 'schedule script execution' will run as 'admin' and it is fetching requests in 'x_cya_cyberark_epm_cyberark_epm_request' table.

But as per best practices 'Run As' should not be empty, so we created a dedicated integration user and provided 'import_admin' , 'web_service_admin' , 'x_cya_cyberark_epm.admin' and role 'x_cya_cyberark_epm.cyberark_epm_settings_user' to the user and mapped it to 'Run As' field of scheduled script execution. 

With above configuration when the scheduled script is run system is not fetching EPM Requests from CyberArk.

Could someone please highlight what role is possibly missed to be added to integration user ?

Thanks in Advance!

[Tanushree Maiti]

Hi @Rupesh Ram Chin 

Same issue reported here. check the comment.

: https://community.cyberark.com/s/question/0D5Ht0000AQUH6mKQH/servicenow-epm-plugin-scheduled-query-w...

Also check : https://www.youtube.com/watch?v=RrqzL5oETzw&t=4s