Discovery Source field is not being updated.

Victor17
Giga Contributor

‎01-28-2022 01:02 AM

Hi all,

The I'm experiencing that the discovery source field only gets populated when a Discovery Source have created a record in the cmdb, and not when it's updating an already existing record. Does anyone know why this is happening? I would expect the discovery source field to be updated every time a change is made.

  • 1,016 Views
6 REPLIES 6

Patrick DeCarl1
ServiceNow Employee
ServiceNow Employee

‎02-03-2022 06:39 AM

IS there any business rules to stop the update? Have you looked at the CI history table?

0 Helpfuls

Victor17
Giga Contributor
In response to Patrick DeCarl1

‎02-03-2022 07:01 AM

Hi Patrick,

 

I have not found any BRs. And looking at the audit table, I can see that updates have been made, but not on the discovery_source field

0 Helpfuls

Patrick DeCarl1
ServiceNow Employee
ServiceNow Employee
In response to Victor17

‎02-03-2022 07:05 AM

Are there any required fields that are not being filled in that would stop updating? What sources are not using the CI?

0 Helpfuls

Victor17
Giga Contributor
In response to Patrick DeCarl1

‎02-03-2022 07:14 AM

Well, the fields ARE being updated. It's just that the discovery source field isn't being updated.

 

Concrete example: SCCM is updating computer records, but the discovery source field remains empty.  

0 Helpfuls