domain visibility or roles
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‎12-14-2016 01:56 PM
The user is on one domain and the visibility was given to another domain and he could not see incidents.and when i see the group has two roles. in which one role contains 4 roles, and when i add the user to the group. the user is getting only two roles. i guess there is some problem with inheriting roles.not sure.. can someone help me? iam using helsinki version of servicenow.
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‎12-15-2016 07:18 PM
I had impression that roles are not domain separated so as ACL, that was the thing till Geneva alteast.
Please check if you are stating it correctly that roles are created in domain A....
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‎12-16-2016 01:15 PM
sorry i was wrong roles are on global domain.
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‎12-16-2016 05:12 AM
What's the relationship between domain A & domain B? Are they separate domains or is B a child domain of A?
Like deepak.ingale mentioned, roles are global and not domain specific. If A & B are separate domains, the group and domain visibility needs to be in Domain A. If B is child of A, the group still needs to be in Domain A, but the visibility is inherited by parent/child.
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‎12-16-2016 01:17 PM
no a & b are not seperate domains. b is a child domain of a.
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‎12-16-2016 06:50 PM
In that case, Users of domain a have access to records in domain b. The group should be in domain a. Domain b could have it's own groups if needed.
