Duration type variable on the Service Catalog to accept only numeric values

[Revathi10]

I have made the Duration type variable Mandatory. There are two issues here:

1. On the Service Portal view, the Duration type field is accepting '0' number and becoming non-mandatory.

Before :

After:

2. Duration type field is accepting alphabets while placing order

I have tried onChange client scripts for point 2, but nothing is working.

[Aman Kumar S]

Hi @Revathi ,

If mandatory doesn't work, you can try using onSubmit client script here, your condition could be something as:

if(g_form.getValue("time_duration_backend_name") == ''){

     g_form.showFieldMsg("time_duration_backend_name", "No duration value filled!", "error");
}

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

[Revathi10 · Accepted solution]

The Time duration field returns 00 00:00:00 even when we don't give any value. I have written the below OnSubmit client script  and it works.

function onSubmit() {
    //Type appropriate comment here, and begin script below

    var value = g_form.getValue("time_duration");
    var day = value.split(" ");
    var time = day[1].split(":");
    var counter = 0;

    if (day[0] > 0)
        return true;
    else {
        for (var i = 0; i < 3; i++) {
            if (time[i] > 0)
                return true;
            else
                counter++;
        }
    }
    
    if (counter > 0) {
        alert("Enter the right Time Duration value!");
        g_form.clearValue("time_duration");
        return false;
    }
    
}

[Shivani_singh]

hi @Revathi10 , @Aman Kumar S 
When the user is submitting the catalog by giving data, hours  value in the Duration variable, it showing some wired numeric value.
Can you help me to fix it?