Dynatrace & SNOW Integration. To populate SNOW incident number back into Dynatrace problem record.

[devendar koduri]

Create logic to provide the SNOW incident number back into the Dynatrace problem record as a comment for each ServiceNow incident created for Dynatrace.

Not all Dynatrace problems make ServiceNow incidents, but all of them that do make an incident we want the associated incident wrote back from ServiceNow into the associated Dynatrace problem.

The ServiceNow incidents for Dynatrace can be found looking for the monitoring tool = Dynatrace.

Every ServiceNow incident created from Dynatrace is automatically populated in the ServiceNow incident description field. The problem ID, formatted as pid:=7493974611236383952_1739787480000V2. The incident description field tie back into Dynatrace.

So i need to use the pid to populate the incident number as a comment in the Dynatrace problem record. So kindly help us on this story.

[Dr Atul G- LNG]

Hi @devendar koduri 

Its not SNOW, its SN or ServiceNow. 

[devendar koduri]

Hi @Dr Atul G- LNG 

It's ServiceNow.

Thanks

Devendar Koduri

[Dr Atul G- LNG]

But in your question, you mentioned SNOW, so just to clarify, here's the correction.

[Viraj Hudlikar]

Hello @devendar koduri 

It seems you have asked over this thread.

Please check my response.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.