Dynatrace & SNOW integration

[devendar koduri]

Provide the SNOW incident number back into the Dynatrace record as a comment.

Problem API v2 - POST a comment-- Dynatrace Docs Post a comment to a problem via Problem v2 API.

Can anyone please help on this stroy.

[Viraj Hudlikar]

Hello @devendar koduri 

Thank you for marking my response as helpful! 😊

I hope your concern has been fully addressed. If it resolves your issue, please consider marking it as the accepted solution. This will ensure others in the community can benefit from the solution too.

Thanks & Regards

Viraj Hudlikar.

[devendar koduri]

Hi @Viraj Hudlikar 

Thanks for helping me with this functionality.

Create logic to provide the SNOW incident number back into the Dynatrace problem record as a comment for each ServiceNow incident created for Dynatrace.

Not all Dynatrace problems make ServiceNow incidents, but all of them that do make an incident we want the associated incident wrote back from ServiceNow into the associated Dynatrace problem.

The ServiceNow incidents for Dynatrace can be found looking for the monitoring tool = Dynatrace.

Every ServiceNow incident created from Dynatrace is automatically populated in the ServiceNow incident description field. The problem ID, formatted as pid:=7493974611236383952_1739787480000V2. The incident description field tie back into Dynatrace.

So i need to use the pid to populate the incident number as a comment in the Dynatrace problem record. So kindly help us on this story.