Servicenow to Jira Bi-directional Integration with UI action to create issue for existing incidents

[PrashanthG46094]

Hi im trying to integrate Servicenow and Jira with Bi-Directional communication. Can any one help me to find a way for it.
I tried following this
 https://www.servicenow.com/community/service-management-forum/servicenow-to-jira-bi-directional-inte...

But last step(SNOW->Jira Update) is not working. I don't see the exact fields mentioned in the above URL.

Thanks. Reply would be appreciated!!

[Mathieu Lepoutr]

Hello @PrashanthG46094 

Your approach looks solid, but if the last step (ServiceNow → Jira update) isn’t working, consider:

1.Checking Field Mappings – Ensure the exact Jira fields exist and match ServiceNow’s format.

2.Validating API Permissions – Confirm that the ServiceNow API user has permissions to update Jira issues.

3.Reviewing Logs & Errors – ServiceNow and Jira logs can provide insights into what’s failing.

4.Testing with Postman – Try sending a manual request to Jira’s REST API to isolate the issue.

If troubleshooting this manually is becoming difficult, Exalate provides a straightforward way to achieve bi-directional sync without complex scripting. Let me know if you need help debugging or exploring a different approach!

[Mathieu Lepoutr]

Dear @PrashanthG46094 

You might want to try Exalate—it supports bi-directional syncing between ServiceNow and Jira and could help with the field mapping issues you’re facing.