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Email logs retention period from 30 days to 7 days

rajesh60
Tera Contributor

Is there any way to reduce the email logs retention period from 30 days to 7 days? If yes, can you please provide the steps to reduce the retention.

2 REPLIES 2

Gunjan Kiratkar
Kilo Patron
Kilo Patron

Hi @rajesh60 ,

Hope below link will help you .

Email retention 


Please Mark My Response as Correct/Helpful based on Impact
Regards,
Gunjan Kiratkar
2X ServiceNow MVP
Community Rising Star 2022
Youtube : ServiceNow Guy

Hi Gunjan Kiratkar,

Thanks for the response, we can check the emails sent/received from the instance in the email logs(sys_email). I can see the emails triggered from past 30 days to till date (for example, I can still see the email logs send on October 25,2022 even today but cannot see the email logs for September 1, 2022). I'm looking to reduce the 30 days to 7 days in our instance (meaning I should not be able to see the email logs for October 2,2022), is that possible?