Trigger an Email when multiple incidents are created within a short period of time.

[Tfnhodgi]

Trigger an Email when multiple incidents are created within a short period of time.

Example multiple incidents created within 30 mins with the keyword in the short description "network"

I am guessing there are multiple ways to handle it just trying to see what people think is best.

[Dr Atul G- LNG]

Hi @Tfnhodgi 

If you want to go for Low code, go for Flow Designer. 

Trigger, schedule

Action

Lookup 

Created in last 30 mins

category = Network

Action

-Email 

[Tfnhodgi]

Not sure low code would work. It would need to be dynamic. I used network as an example but it could be anything but if that keyword is anywhere in the short description it would trigger it. We have 100s of applications so low code would not work.

[Dr Atul G- LNG]

Hi @Tfnhodgi 

So you want something system need to find out and then trigger email, it means something on AI side?

[Tfnhodgi]

Not sure what I want tbh just seeing if anyone has done something like this in their SN instance.