So we are pushing the "Cart" option on the employee portal which creates multiple RITMS, which is all good.
The issue we are having that as soon as the first RITM is closed complete, the Request goes to Closed Complete state and it sends out the Request Complete emails to ALL the RITM requested for, even if the other RITMS are still Open.
Is there a way to fix this behavior so it doesn't send out the Request is Completed until ALL the RITMS linked to it are closed?
Thanks!
