Requests using Cart Option - creating multiple RITMS - Flows stall on all RITMS except one

[terrieb]

So we have staff using the Cart option on the Portal to add several catalog items for the same person (like a new hire) at once.

The Request creates with no issue and all the separate items generate separate RITMS.

However, only 1 RITM Flow runs.  All other RITM flows stall with the glide record error...

The work around is to do the "test" option on the Flow for the RITMS that stall, however, that replaces the short description in the Request every time.

Anyone else having this issue and/or found a solution??

Thanks

[Tanushree Maiti]

Hi @terrieb 

• Open your flow in Flow Designer.
• Click the More Actions menu (three dots) in the top-right corner.
• Select Properties.
• Under the Run As field, change the value from User who initiates session to System user.
• Click Save and Activate the flow

Let me know  if still you are getting the error. if yes, share it.

[terrieb]

All of our flows are set to that option, including the latest one that failed (see attachment).

We made that change a few releases (years ago), when we had no flows running that were created earlier and the default was "user who initiates session".

[DylanBlumenberg]

Hi @terrieb, 

In the flow executions for the stalled flows, what does the State field say?

Also, dumb question, but under the Flow Properties, is the Flow Priority Default set to Medium or higher?

[terrieb]

It failed at the update record for the Request action in the flow (see below from execution log).

The default is set to Medium for the Flow Property

The State was set to Open.  When it fails, the short description on the Request is blank and the RITM does not populate other fields, like assignment group, or doesn't trigger the next actions, like "Create catalog task" or "Ask for Approval".  

Both records just sit there with no further activity