Hi, I'm having an issue with the auto encrypt that came out in Utah. I would like to disable it in our production environment(dev/test don't have this), we don't need it at all. Is there a way to do this? I tried this post but it didn't help, any assistance would be greatly appreciated.
Also, I run into this quite often, a KB is referenced and my "role" will not allow me to view it. KB156087
You can disable it on the Service Portal by following the steps in this link: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0862609
As for the Platform UI you may be able to disable the option for encryption by modifying the UI page that prompts the encryption. More information here: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0749447
You could set the following, this may prevent it from automatically encrypting the attachments.
gel('encrypt_checkbox').disabled = 'enabled';There may be a better way to disable this by configuring the actual Cryptographic module in your instance but you need specific roles for that. The specific cryptographic roles for the module stop even admins from viewing/configuring so you need to allocate them to your user account if you do not have them already.
