Error message vanishes

[kuttti]

Hello Community,

When the below code - the error message vanishes and form reloads but I want error message to stay so that user/developer knows why it is aborted. Should I just place error message at end.

gs.addErrorMessage("Unable to approve it. please contact admin");
current.setAbortAction(true);

gs.setRedirect(current);

Thanks!

[Filipe Cruz]

Hello kutti,

From the following knowledge article, there is no workaround for that issue:

The Info Message disappears too quickly while redirecting a record producer in Service Portal

Hope this helps!

Please mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!

Best Regards,

Filipe Cruz

[kuttti]

I am using this code in BR not in record producer.

Thanks!

[Hitoshi Ozawa]

Hi Kutti,

It's the combination of setAbortAction(true) with setRedirect() as mentioned in the following Now Support page.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0539962

Maybe use current.setWorkflow(false) instead of current.setAbortAction(true).

[Ravi9]

maybe try to convert the checks in client side ? that way you can put some timeout and delay redirection