when closing a request ticket "Enter comments and close" error
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07-31-2025 01:18 PM
when attempting to close a request ticket for Legal Module, I get an error message "Enter comments and close", but there is no "comment" field on this table. There is a "comment" field on the related TASK table which I am not able to find it (or dot walk) to add it to the form view.
Any assistance or direction greatly appreciated.
Thanks
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07-31-2025 02:02 PM
Hi @runfast
Please check from where this error message is appearing. I think it could be from a Business rule. Check which field is forced for mandatory validation.
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07-31-2025 02:19 PM
Hi Swapna - Thanks for looking this for me:)
I checked the UI action which is throwing this error, and it is looking for a comment under current.comment field which I am not able to see.
thanks
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07-31-2025 02:24 PM
Did you check if "comment" dictionary entry present in the table?
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08-01-2025 09:38 AM
yes, I did check on the dictionary entry in the table where this record is created and there is no column for "comment".