when closing a request ticket "Enter comments and close" error

runfast
Kilo Guru

when attempting to close a request ticket for Legal Module, I get an error message "Enter comments and close", but there is no "comment" field on this table. There is a "comment" field on the related TASK table which I am not able to find it (or dot walk) to add it to the form view.

 

Any assistance or direction greatly appreciated.

 

Thanks

 

 

 

 

5 REPLIES 5

Swapna Abburi
Mega Sage
Mega Sage

Hi @runfast 

Please check from where this error message is appearing. I think it could be from a Business rule. Check which field is forced for mandatory validation. 

 

runfast
Kilo Guru

Hi Swapna - Thanks for looking this for me:)

I checked the UI action which is throwing this error, and it is looking for a comment under current.comment field which I am not able to see.

 

thanks

 

Did you check if "comment" dictionary entry present in the table?

runfast
Kilo Guru

yes, I did check on the dictionary entry in the table where this record is created and there is no column for "comment".