External Staff with business_stakeholder role unable to view RITM details on Employee Center portal

terrieb
Tera Guru

We are trying to allow staff with only the business_stakeholder role to view RITM details on the Employee Center portal before they approve them.

 

I was told to add the of sc_request_read role but I don't have that in our list of roles in our instance.

 

Is there another way they can get the results shown below:

 

terrieb_0-1712320450649.png

This is critical - they had the ability before using the Service Portal, but now they only get this view:

 

terrieb_1-1712320517973.png

And if they click on the RITM link at the top, they get they are not authorized to do this.

 

I checked the ACL's as well, adding the role to the requested item read one, but still not working

 

Thanks

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