Does anyone know what drives the 'Title' of the search results in Agent Workspace global search? In the below example, for my HR case search result, the title is the short description of the case, but for HR task, it says 'No Title'. I am unable to find which field the search result is looking at or a way to update it to look at short description field.
I actually found my answer by referring this article: Text search views control format of global search results for tables.
It explains ,
Global search uses the first string field in the table's text_search list view that is not the number field. If there is no matching string field or the contents of the field is empty, the system displays the text "No title" in the session language.For example, in the default text_search view for the Incident table, the short description field satisfies the title criteria. Global search uses this field as the search result title.
I brought in short description in the text_search list layout view, and it updated the title in the search results.
I actually found my answer by referring this article: Text search views control format of global search results for tables.
It explains ,
Global search uses the first string field in the table's text_search list view that is not the number field. If there is no matching string field or the contents of the field is empty, the system displays the text "No title" in the session language.For example, in the default text_search view for the Incident table, the short description field satisfies the title criteria. Global search uses this field as the search result title.
I brought in short description in the text_search list layout view, and it updated the title in the search results.
