Facilities location hierarchy

[KB15]

I'm in the process of manually creating campus, building, floor and space information through the facilities application to see what I would need to set it up for asset tracking. I'm running into an issue where I don't see a nested, parent/child view of my locations like we do in the demo for the ServiceNow San Diego campus. It doesn't have the hierarchy.

For example, I created the building > levels > space but the records show as a flat list and not like the demo data. What would I need to do so my manual records are show up like the image below when selecting a location?

[Ben Schlick]

cmn_location points to a cmn_location_type choice list. The list contains 12 oob options for use in this order

https://docs.servicenow.com/bundle/tokyo-telecommunications-management/page/product/tmt-telecom-netw....

When you create a cmn_building, there is a reference cmn_location. This creates the Parent->Child architecture using table relationships. I can't say the same for Campus, although I assume it is the same! When organizations install Workplace Service Delivery/Facilities there are field mappings that leverage cmn_location, cmn_building, intsalls cmn_campus (i think) and a few WSD/Facilities tables (sn_wsd_indoor_mapping) etc.

If you are creating those tables in the Facilities application, I don't believe you will ever make the "parent<->child" relationship. You have to make edits on the cmn_location table and link them to the facilities app.

https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/wsd-indoor-...