Field not Visible On the Change Form for ITIL users

[suresh40]

Hi All,

Parent.number Field not visible to the ITIL users, Admin can able see that field , Please help me on this. please find below screenshots.

For Admin Screenshot:

For ITIL user Missing field screenshot:

[Ankur Bawiskar]

@suresh 

Hope you are doing good.

Did my reply answer your question?

If so, please mark appropriate response as correct & helpful so that the question will appear as resolved for others who may have a similar question in the future.

If not, please let us know if you need some more assistance.

Thanks!
Ankur

[John Zhang1]

Please check following three steps:

Step1 - ACL check whether there is "Read" operation for number field 

Step 2 -Check whether both are on same form view.  If both are same view, most likely is ACL indicated in step 1

Steps 3-If not ACL and Form View, please check whether you have client script or UI Policy related to this issue