Flow Designer: Service Catalog Item Error?!

Olli_2109 · ‎09-02-2024

Good morning everyone,

I have an error in a service catalog item flow in the flow designer.

I copied the faulty flow from a functioning flow and only made small changes.

The RITM stage "closed complete" is not set.

The stage is not even displayed in RITM.

I have already stored the stage in the flow, as it is stored in other functioning flows. Strangely, it is marked completely yellow, see screenshot.

The last update of the record is carried out, as you can see from "completed".

It just cannot "adopt" the stage and set it in RITM.

What is the error and why is the update and the stage marked completely yellow?

Unfortunately, I have not found an answer to this anywhere.

Many thanks for an answer and best regards
Oliver

Olli_2109 · ‎09-04-2024

Hello everyone,

The error occurred due to a "do the following in parallel" action, which created various tasks.

It is a known error that the stage cannot be set after this action.

As a workaround, create a subflow and use it to create the tasks.

This solved the problem for me.

The known error is documented here: PRB1752255

Best regards

View solution in original post

Olli_2109 · ‎09-16-2024

I have no information about when this will be fixed.
But it works wonderfully with the subflow.

Before changing the stage, you may want to add a "Wait for 10 sec" action. There was also a known issue that said that a stage change cannot be carried out if the actions are carried out too quickly one after the other.
I have added the above action before the stage changes.