form buttons missing in escalation approval/rejection form in csm configurable workspace

Rudranarayan P2
Tera Contributor

‎08-04-2026 08:06 PM

Accept/Reject/update/delete buttons are missing in escalation accept/reject page in csm configurable workspace. The buttons are visible in platform UI but not in workspace. Why it's not visible and how can we add those buttons?

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Tanushree Maiti
Tera Patron

‎08-04-2026 08:15 PM

Hi @Rudranarayan P2 

 

Refer this KB: KB1799801 Custom UI Actions not appearing on CSM Configurable Workspace (sn_ind_tmt_order page) afte... 

 

Also check it : https://www.youtube.com/watch?v=cBhfn3bFPxo

 

Adding a Button to a Configurable Workspace (Declarative actions / Next Experience / UI Builder)
Adding a Button to a Configurable Workspace (Declarative actions / Next Experience / UI Builder)
youtube.com/watch?v=cBhfn3bFPxo
In this video I show you how to add a button to the action bar in a Configurable Workspace. You can them optionally make the button open a Next Component in a new tab or modal. https://jessems.com/adding-an-action-bar-button-to-a-configurable-workspace h/t to: Arnoud Kooi's Declarative Action From
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