formating of comments and worknotes in incident

[jean-lucchatton]

Hello,

Is there a possibility to change the formatting of the "Comments and Work notes" in the incident form and in the notification mails ? For example we would like the mark a difference between "additional comments" and "work notes", perhaps by changing the font of "additional comment/work note" or by changing the underground color.

Thanks

Jean-Luc

[Chuck Tomasi]

Hi Jean,

You can set the background colors of these in UI16 with the following properties.

glide.ui.activity_stream.style.comments

glide.ui.activity_stream.style.work_notes

Go to the navigation filter and type sys_properties.list

If the properties don't exist, create them.

[jean-lucchatton]

Hello Chuck,

Thanks for your quick answer but it is not what I'm looking for. There is a field "comments_and_work_notes" in the incident table. I wish to change the formatting of this field in the incident form and in the notification mails.

Regards

Jean-Luc

[Chuck Tomasi]

Hi Jean-Luc,

Can you be a bit more specific on what types of changes you are looking for? The layout of the activity formatter on the form is not modifiable by any supported means. Email notifications may be a different situation since you are in control of the output.

[jean-lucchatton]

Sure Chuck,

3 ideas in the 3 following screenshots. Please note that it concerns the "comments_and_work_notes" field and not the "Activity" field

Regards

Jean-Luc