formating of comments and worknotes in incident

[jean-lucchatton]

Hello,

Is there a possibility to change the formatting of the "Comments and Work notes" in the incident form and in the notification mails ? For example we would like the mark a difference between "additional comments" and "work notes", perhaps by changing the font of "additional comment/work note" or by changing the underground color.

Thanks

Jean-Luc

[Chuck Tomasi · Accepted solution]

Part 1 is not needed if you are using part 2. That's why changing from a Journal List (the additional comments and work notes input) to the individual Journal input fields is important.

There is no formatting to be done on the Journal List section (part 1 in your diagram.)

[jean-lucchatton]

Hello Chuck,

Thanks for your explanation. We will stick with the OOB behavior.

Regards

Jean-Luc

[Chuck Tomasi]

Hi Jean-Luc,

The screenshots I sent are OOB behavior (for a new instance.) I suspect you are seeing some legacy/upgrade artifacts creeping in. Either way is fine with me.

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Thank you

[arunkumar_dharm]

Hi Chuck,

I am facing one issue which is similar to this. Can you please help me on that, The below one is the issue link. Thanks in advance:)

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Thread No: 238956

Thanks

Arun kumar