Getting "Invalid Update" when trying to update a Catalog Task in Workflow Editor on WashingtonDC.

[Jeff Welton1]

We are migrating from an old instance of ServiceNow to a new one.  Both are on WashintonDC.  I used the "Add to update set" utility to add the catalog item and workflow to the Update Set and then exported and imported the XML file. I did this first in my PDI with only 2 minor issues which I was able to address. However, after I migrated to our new DEV instance I am getting "Invalid update" when attempting to update the Fulfiller group on the Catalog Task activity in the workflow.  Even if I just open the task and save or update it without making any changes, I get the "Invalid Update:" error message.  If I insert a new task, it works fine.  I have dozens of Catalog items and Workflows that I will be migraing so I'd like to figure out what the issue is in my DEV instances since the migration works fine in my PDI.

Any ideas, thoughts, or pointers will be greatly appreciate.

Kind regards,

Jeff  

[Ravi Chandra_K]

Hello @Jeff Welton1 

were you able to resolve this.

Please accept the solution if it helped..

Kind regards,

Ravi Chandra 

[jessica_val]

For anyone landing here and wanting to avoid removing fields from the form view as suggested in the first referenced KB article, there’s a simpler way to diagnose the issue: go to All → System Diagnostics → Session Debug, click on Enable All, refresh the page, and try saving the record again, the debug window will display the reason the record can’t be saved.