Hello Is it possible in Service Now to see the table of items in a catalog but also see which agency

[gregoryNowSN]

I am novice thank you to clearly indicate me the places where I must go to make this change

Thank you very much.

[Hemanth M1]

Hi @gregoryNowSN ,

Your question is uncleat, would you explain the requirement pls.

[gregoryNowSN]

Thank you very much for your response.

The objective of my mission is to be able to determine according to the profile of the users who can see which categories or item of the catalog in relation to the portal that is used.

Example: The profile of agency Y on Portal Z can see the catalog X as well as these Items.

But profile B on portal Z can see catalog X and

catalogue A and their Items.

I would have to find the location in Service Now that allows me to visualize this.

[Hemanth M1]

Hi @gregoryNowSN ,

We don't the exact set up that your asking however you can verify visibility of a catalog item per user using "User criteria Diagnostics" (this visibility across all the portal inclusing native view)

Follow below steps 

1) Tyoe User criteria > user Criteria Diagnostics

Pick a user and Pick a catalog item to check access >click Diagnose

this would give results user can/can't access , if can't access thos would disply which criteria affecting this

FYI: this would check visibility against user criteria if your restricting user with roles/ACLs you to have check then manually.

[Hemanth M1]

Hi @gregoryNowSN ,

did my response answered your question if so,