Hide catalog items only from portal view
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‎03-20-2017 11:36 PM
I want to hide few items from portal view. Itil users can order those items from instance but not from portal view.
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‎03-21-2017 04:06 AM
Are you using service portal?
We are, and we have solved it by creating another service catalog and placing these "internal items" in that catalog. We have added a link to the catalog under the "Self-service" application only visible for itil users.
As the items are not placed in the service catalog covered by the Service Portal, they won't show up in there.
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‎03-21-2017 04:21 AM
Yes, we're using service portal.
Actually, there are couple of items which we want to hide. So, creating two catalogs will not look good here. Is there any way we can hide those items in the current widget?
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‎03-21-2017 04:29 AM
No not without modifying the widget, and adding some sort of custom true/false field "Hide in SP" to filter them out in the service portal.
I don't think a user criteria would work, as this is evaluated on the server and therefor does not know if the user is accessing in via the the regular interface or via SP
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‎04-27-2022 02:31 AM
Hi,
Posting reply as this remain unanswered, please refer below KB.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0749948
