Highlight attachments within tickets

[Alice Harris]

We are looking for a way to highlight tickets that contain attachments and wondered if anyone had found a way to achieve this, without having to customise? We haven't been able to achieve this through reporting, so far. We want to be able to look at a list if tickets and see easily which tickets contain attachments. 

[Anurag Tripathi]

Hi Alice,

Check this, it will help. This is as close to you can get without having to do anything major custom.

Solved: How can we check if the record has an attachment i... - ServiceNow Community

[Brijesh10]

Hi Alice Harris,

You can achieve this by "System UI => Field style "

https://<instance-name>.service-now.com/sys_ui_style.do?sys_id=-1&sys_is_list=true&sys_target=sys_ui...

Servicnow Docs

https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/navigation-and-....

Please mark it helpful if it resolve the issue.

Thanks,
Brijesh Sahani

[Alice Harris]

Great, thank you. I will look into these, appreciate the replies.