How to get actual display value instead of sys_id in below code

[pk16514]

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading || newValue === '') {
      return;
   }

   //Type appropriate comment here, and begin script below
   var mng = g_form.getReference('u_name', ManagerDetails);
   function ManagerDetails(mng) {
	g_form.setValue('u_manager', mng.manager);
	g_form.setValue('u_phone_number', mng.mobile_phone);
   }
}

Manager field is showing sys_id, I want the display value. I tried .getValue and .getDisplayValue didn't work.

Also how to modify the above client script with callback function

[Danish Bhairag2]

Hi @pk16514 ,

Plz find the updated code.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading || newValue === '') {
      return;
   }

   //Type appropriate comment here, and begin script below
   var mng = g_form.getReference('u_name', ManagerDetails);
   function ManagerDetails(mng) {
	g_form.setValue('u_manager', mng.manager.getDisplayValue());
	g_form.setValue('u_phone_number', mng.mobile_phone);
   }
}

Thanks,

Danish

[pk16514]

Thanks Danish for your answer but now it doesn't show either the caller manager and caller phone number.

[SP22 · Accepted solution]

Hi @pk16514 

can you please try below script.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }

    //Type appropriate comment here, and begin script below
    var mng = g_form.getReference('u_name', ManagerDetails);

    function ManagerDetails(mng) {
        var manager = mng.manager;
        var phoneNumber = mng.mobile_phone;

        // Retrieving display values for the manager reference field
        var managerGR = new GlideRecord('user_table'); // Replace 'user_table' with the actual table name
        if (managerGR.get(manager)) {
            g_form.setValue('u_manager', managerGR.getDisplayValue()); // Sets the display value of the manager field
            g_form.setValue('u_phone_number', phoneNumber); // Sets the phone number value
        }
    }
}

[SanjivMeher]

dot walk mayn't work. You may try using a display business rule to and get the user information and then pass the data in scratchpad to client script.

In this thread, there is a good example

https://www.servicenow.com/community/itsm-forum/usage-of-display-business-rule-with-client-script/m-...