How do you collect Ship to address (street, city, state & zip) on Service Portal
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05-23-2025 06:30 AM
We have a hardware catalog on our ESC Service Portal with around 50 items (computers, monitors, printers, etc.) that users can add to their cart and check out. We need to collect shipping details once per order on the portal, but we’re not sure of the best way to do this.
We also need the shipping address split into separate fields (street, city, state, and ZIP) so we can pass the data directly to our hardware vendor. Using an address we have on file won’t work, as many of our users work from unpredictable locations.
What’s the recommended way to collect this information once, even if a user adds multiple items to their cart?
Thanks in advance!
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Service Catalog
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Service Portal
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