How to add a variable to list views

[Michallo]

Hi ServiceNow Superstars,

Hope you could help me with one of the issues.

Here's the problem we have: we manage one catalog in the corporate SN instance and as we are a financial shared service one of the keys variables we collect in request forms is the company code. Unfortunately, this key piece of information is not accessible as a separate column in RITM or task views. This makes it a nightmare for analysts to work with items & it makes reporting more difficult as every request form has its own company code variable. 

Question:

Is there a way to display variables in RITM and task views for operators to have an easier way to this key information?

Complication:

The company code variable is not standardized for all requests (eg. through a variable set), but has been added separately in each request.

[Ankur Bawiskar]

Hi Michallo,

yes the variables are not accessible on the list view of RITM or TASK because those are not fields on those tables

you can create a report and give the user access to that to see the information

https://docs.servicenow.com/bundle/madrid-performance-analytics-and-reporting/page/use/reporting/con...

Mark Correct if this solves your issue and also mark Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Alikutty A · Accepted solution]

Hi Michallo,

I guess since you have different company code variables, You may need to maintain multiple reports for each requests which may not be very easy to manage. It seems to me like a rework. You could add a new generic field on the RITM for company code and write an insert BR to map the values from the catalog item. Store the company code variable name for each requests in the catalog item as a hidden field. The BR can access the variable name and copy its value on the new generic field. In this way you could directly report on the list views of RITM or Tasks.

This should run for all new requests and you may also require a one time execution to populate the data for existing requests. 

Thanks!

[Alikutty A]

Hi Michallo,

If your query is answered, please mark a correct answer and close this thread

Thanks!