how to add new hardware assets?

[Gerry Crumbley]

I am new to Asset Mgmt in ServiceNow. I cannot find documentation that gives step by step instructions for inputting CI's into SN. I've looked on the ServiceNow doc, WiKi, etc.

Trying to do it by trial and error is wasting my time. Example:

Hardware > New Record

Model Category = Desktop; gives an error

go to Lookup List > New: Enter this information and it says it already exists??

So, I entered "computer" in Model Category and it accepted that. But, then the Model field wouldn't take my entry. I went through the NEW steps there as well and cannot get it to work..

So, obviously there's a lot I need to do before I can just enter assets.

Where can I find a step by step User Guide for Asset Management? I don't want to waste anyone's time by asking questions on every step.

[Gerry Crumbley]

What am I doing wrong here?:

1. Asset Management > Portfolio > Hardware Assets = No records to display
2. click NEW
3. Model Category > Lookup List = I don't see Desktop or Laptop
4. click NEW
5. I complete the table and hit submit = ERROR?? (see below, I also tried with Asset class as "asset") How can it already exist but it isn't there to choose from? Where is this list?

So, I go back and select "computer" as the Model Category

1. Now to to Model > Lookup list = our Dell Latitude E5550 isn't listed
2. click "NEW"
3. select "Hardware Model"
4. In Manufacturer I input Dell, Dell Inc. It will not accept either one (red field)
5. There is no option to select a manufacturer

So, from here I am at an impass. I cannot proceed to enter our assets.

I suppose I am to enter this information somewhere else, I guess I will just keep searching.

This is discouraging that ServiceNow doesn't have a Users Guide that will walk us through entering this information. Not everyone is as smart as they need to be . . .

[Dave Smith1]

This is discouraging that ServiceNow doesn't have a Users Guide that will walk us through entering this information. Not everyone is as smart as they need to be . . .

That's why we have training courses of 2-3 days in length to teach people how to use the application properly.

There's documentation also: https://docs.servicenow.com/bundle/jakarta-it-service-management/page/product/asset-management/conce...

[Gerry Crumbley]

Thanks Dave, can you give me more info? I've looked for the Asset class and can't seem to find it.

[Dave Smith1]

https://www.servicenow.com/services/training-and-certification/asset-management.html is the current course, but there are a couple of new AM classes in the process of being released - hardware and software have now been split.

Give it another week or two, you should see the new offerings appear on that site.

[DilipKumar DJ]

Hi Gerry,

Did you try the below steps I suggested?

1. Hardware Asset will be created in alm_hardware table.
2. Before creating Asset make sure to have these things ready:
   1. Vendor/Supplier/Manufacturer(This is required for Model)
   2. Model Category(This is required for Model and based on the CI class selected during this creation will decide the Class of the respective CI created in CMDB)
   3. Model ( Create Model using the above values)
3. Now create an asset using appropriate Model.