How to calculate the Business Duration on RITM ?

[raj99918]

Hi,

How to calculate the Business Duration on RITM for newly created requests and also for Old records as well I have written the BR simlilar to mark_closed OOB BR but it's giving the wrong value below is my script

When to run: before (insert or update) and order 100.

Condition -- State is one of Closed Complete, Closed Incomplete and Closed Skipped.

Script:

(function executeRule(current, previous /*null when async*/ ) {

        var opened = current.opened_at.getValue();

        var closed = current.closed_at.getValue();

        if (current.business_duration.nil())

            current.business_duration = gs.calDateDiff(opened, closed, false); // Business Duration

        if (current.calendar_duration.nil())

            current.calendar_duration = gs.dateDiff(opened, closed, false); // Duration

    }

)(current, previous);

[raj99918]

hI @Ankur Bawiskar  Could you please help me in this issue ?

Thanks

[damodharan1]

Hello All,
   Any solutions found for this issue? i'm also facing same issue in our instance.

Thanks,