How to create Auto create request in service now for recurring issue

[sathish29]

Hi All,

how can we auto generate request in facilities management.

EX:

we have few items needs to create request regular bases (monthly) to same vendor.

how can create request for same vendor every month.

Is any OOB functionality in service now to Auto setup to create request. Please suggest me

Regards,

sathish.

[Travers M]

The way we ended up handling this is to create a template on the facilities request table with the information needed for this request and then create a scheduled job that creates it at whatever interval you needed.  We have some weekly, monthly and even annually.

[Tyler Herman]

Hello Sathish,

I would recommend you explore the Flow Designer. See the links below :

• https://www.servicenow.com/products/platform-flow-designer.html
• https://docs.servicenow.com/bundle/kingston-servicenow-platform/page/administer/flow-designer/concept/flow-designer.html

A quick synopsis of Flow Designer :

"Flow Designer is a Now Platform feature that enables rich process automation capabilities in a consolidated design environment. It enables process owners to use natural language to automate approvals, tasks, notifications, and record operations without having to code."

[Alex Edmiston1]

I agree with Tyler. Flow Designer is 99% the way to go. You will need to be on London before you can trigger a particular request from a flow.